Privacy Policy

Effective Date: September 9, 2026

Last Updated: September 9, 2026

The Caregiver Institute for Wellbeing (“Caregiver Institute,” “we,” “us,” or “our”) respects your privacy and is

committed to protecting the personal information you share with us.

This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our

website, caregiverwellbeing.org, communicate with us, sign up for our programs or communications,

make a donation, or otherwise interact with our organization.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Telephone number

  • Mailing address

  • Information submitted through contact, registration, intake, or other forms

  • Newsletter and communication preferences

  • Program or event registration information

  • Donation-related information

  • Information you provide when communicating with our staff

  • Other information you choose to provide to us

Because our organization provides resources and services for caregivers, information voluntarily submitted

through program or intake forms may include information related to your caregiving situation or wellbeing.

We ask that you provide only the information reasonably necessary for us to assist you.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically by our website

platform or service providers, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Approximate location derived from an IP address

  • Date and time of website visits

  • Website usage and interaction information

This information may be collected through cookies and similar technologies.

2. How We Use Your Information

We may use information we collect to:

  • Provide information about our programs, services, classes, coaching, support groups, and resources

  • Respond to questions and requests

  • Process program registrations and participation

  • Communicate with caregivers and program participants

  • Send newsletters and organizational updates when requested

  • Process and acknowledge donations

  • Maintain records related to our nonprofit activities

  • Improve our website, programs, and services

  • Understand how visitors use our website

  • Protect the security and integrity of our website

  • Prevent fraud or misuse

  • Comply with applicable laws, regulations, and legal obligations

  • Carry out other purposes disclosed to you when information is collected

3. Donations and Payment Information

When you make a donation, payment, or other financial transaction, the transaction may be processed by a

third-party payment or donation platform.

We generally do not directly receive or store complete credit card or debit card numbers processed through

third-party payment providers. Those providers may collect and process your payment information

according to their own privacy policies and terms.

We may receive information related to a transaction, such as your name, contact information, donation

amount, transaction date, and other information necessary for donation acknowledgment, accounting, tax,

and recordkeeping purposes.

4. Email and Newsletter Communications

If you sign up for our newsletter or other communications, we may use your contact information to send

you information about our organization, programs, resources, events, fundraising efforts, and other

updates.

You may unsubscribe from promotional email communications by using the unsubscribe option provided in

those communications or by contacting us.

We may still send non-promotional communications when necessary to respond to a request, administer a

program in which you participate, or provide important information relating to your interactions with us.

5. Cookies and Similar Technologies

Our website and the services that support it may use cookies or similar technologies to operate the website,

remember preferences, understand website usage, improve performance, and maintain security.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the

functionality of portions of the website.

6. How We May Share Information

We do not sell your personal information.

We may share information with trusted third parties when reasonably necessary to operate our

organization, including service providers that assist with:

  • Website hosting and maintenance

  • Email and newsletter communications

  • Program registration and administration

  • Donation and payment processing

  • Data storage

  • Analytics

  • Accounting and administrative services

  • Technology and security services

These third parties may access information only as necessary to perform services on our behalf or

according to their own applicable privacy policies and contractual obligations.

We may also disclose information when we reasonably believe disclosure is required by law, court order,

legal process, or governmental request; necessary to protect our rights, property, or safety or the rights,

property, or safety of others; or necessary to investigate suspected fraud, security incidents, or illegal

activity.

7. Health and Sensitive Information

The Caregiver Institute for Wellbeing provides caregiver education, coaching, guidance, and wellbeing-

related resources.

Information you choose to provide in connection with these services may be personal or sensitive. We take

reasonable measures to protect such information.

Unless specifically stated otherwise, use of our website or participation in our programs does not by itself

create a doctor-patient, therapist-patient, or other licensed healthcare provider-patient relationship.

Please avoid submitting highly sensitive medical, financial, or other confidential information through

general website contact forms or ordinary email unless specifically requested through an appropriate

method.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal

information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely

secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.

9. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it

was collected, provide our programs and services, maintain appropriate nonprofit and financial records,

comply with legal obligations, resolve disputes, and enforce agreements.

Information that is no longer reasonably necessary may be deleted or anonymized in accordance with our

recordkeeping practices and applicable law.

10. Third-Party Websites and Services

Our website may contain links to websites, donation platforms, registration systems, social media

platforms, or other services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

When you leave our website or use a third-party service, the privacy policy and terms of that third party may

apply.

We encourage you to review the privacy policies of any third-party websites or services you use.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children under 13

without appropriate parental or legal guardian consent.

If we learn that we have collected personal information directly from a child under 13 in a manner

inconsistent with applicable law, we will take reasonable steps to delete the information.

If you believe a child has provided personal information to us improperly, please contact us.

12. Your Privacy Choices

Depending on applicable law and your relationship with us, you may request that we:

  • Provide information about personal information we maintain about you

  • Correct inaccurate information

  • Delete certain personal information

  • Update your communication preferences

  • Stop sending promotional communications

Certain information may need to be retained when required by law or for legitimate organizational,

financial, tax, security, or recordkeeping purposes.

To make a privacy-related request, contact us using the information below.

13. Do Not Sell Personal Information

The Caregiver Institute for Wellbeing does not sell personal information for monetary consideration.

If our practices change in a way that materially affects how personal information is shared or used, we will

update this Privacy Policy as appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, programs, organizational

practices, technology, or applicable legal requirements.

When changes are made, the “Last Updated” date at the top of this policy will be revised. We encourage

visitors to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please

contact:

Caregiver Institute for Wellbeing

6135 Park South Drive, 5th Floor

Charlotte, NC 28210

Phone: (704) 945-7121

Email: support@caregiverwellbeing.org

Website: caregiverwellbeing.org

The Caregiver Institute for Wellbeing is a nonprofit organization registered in North Carolina with 501(c)(3)

tax-exempt status.